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New Order System Now On-Line

Effective January 7th, the Coats for Kids Foundation is implementing a new order processing system which has been designed to address several issues—repetitive entry of organization information, clarity of requests (# of coats requested, email addresses and telephone numbers), real-time updating of order status via email, and tracking of all requests and deliveries in an integrated system.  Today, orders may not be faxed or telephoned to Coats for Kids, but must be submitted through the internet system.  Permian Technologies, our Webmaster, has created an on-line order entry system and here’s how it will work:

  •  Every organization must complete a brief on-line registration form once (link at Register/Login menu) on home page.
  •   The form asks for basic information that we expect any organization to be able to complete:   a) organization name, b) name of person submitting information, c) title of individual, d) organization address (street address, not PO box), city, state, zipcode), e) telephone number, f) cell or after business hours contact number, g) fax number (if you have), h) federal tax ID number (if you have one) i) organization web address, j) email address.
  • All of the information provided will be considered confidential and only used by CFK to validate the organization.   If additional information is needed, CFK will request it.

 

 

  • Once completed, the person providing the information clicks the “submit” button at the bottom of the page.   An email is then sent to the email address provided by the registrant.  Once that is received, the link to validate the new account must be clicked, thereby activating the account.   Once this step is completed, you may place an order.  PLEASE REMEMBER YOUR LOGIN NAME/PASSWORD.
  • Return to the CFK request coats Register/login page and put in your user name and password, then click login.   You may have your computer remember your user name/password if you wish.
  • The order system is divided into three sections—infants, toddlers, and kids.  Click on a link to the appropriate menu which shows sizes by boy and girl. 
  • Enter the quantity requested next to the size box, then press “Add to cart”.  This will then show what you have requested on the order form.  Click “continue shopping” to make additional selections.  You will do this after each entry.
  • At the time that your request is complete, you may still make changes to it by clicking “update”, the second icon from the far right margin and next to the “trash can/delete” button.   You may also add any special comments to CFK in the box provided.
  • When your request is complete, you must click the “next” button at the bottom of the form.  This brings up the shipping information page.  If the “ship to” information is different from the address provided on your registration form, you can provide it at this time.
  • After you click “next” again, you will be asked to confirm your order and to agree to the terms of service—that CFK only responds to the requests from organizations, that all requests are subject to coats on hand and thus may not be filled.
  • Once submitted, CFK and you receive a copy of the request by email.
  • As CFK processes orders, it will enter updates into the order system that will automatically send an updated email to you about your request.  You can check the status of an order by returning to the Register/Login page.  Login and then click Account Maintenance in the upper right.
  • When the request is ready to be picked up or shipped, a confirming email will be sent to the organization notifying them of this fact.
Yes, this is a different system and it will take some time to get used to, but it offers the convenience of order tracking for our clients and to CFK and improves our overall efficiency.   For those organizations who have requests pending, CFK will transfer organization information from the current request form to the registration system and send a confirming email.  This will only occur for those having unfilled orders.  All other organizations must complete the form, but again only once.

 

 

 

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